77abc Privacy Policy
This document clearly explains how your personal information is collected, why it is used, and how it is kept secure.
Table of Contents
1. Introduction and Scope
77abc is a trusted online gaming platform that offers casino games, slots, and sports betting services for users in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.
This privacy policy applies to the 77abc website (https://77abcapp.cam), mobile application, and all related services. By using our platform, you are considered to have accepted the terms described in this policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete picture of our relationship with you.
This policy applies only to information collected through the 77abc platform. Third-party websites or services are governed by their own privacy policies, over which we have no control.
2. Information We Collect
During the registration and service process on the 77abc platform, we collect various types of information. This information falls into two main categories: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- Payment information — bKash, Nagad, Rocket, or bank account details
- Information and messages provided when contacting customer support
2.2 Information Collected Automatically
- IP address and device identification details
- Browser type and operating system details
- Usage patterns on the platform — which pages you visited and how long you stayed
- Login time and location data (for security purposes)
- Game history and transaction records
- Information collected through cookies and similar tracking technologies
We do not store full payment card numbers or CVV codes on our servers. Payment processing is handled through secure third-party gateways.
3. How We Collect Information
77abc collects user information in several ways. These methods are described in detail below:
- Registration process: Information you provide when creating an account is collected directly.
- Identity verification (KYC): Government-issued identity document details are collected during the account verification process.
- Financial transactions: Payment-related information is collected during deposits and withdrawals.
- Cookies and web beacons: Information is collected automatically to improve the browsing experience and analyse usage patterns.
- Customer support communication: Information you share via live chat or email is recorded.
- Third-party sources: Information may be obtained from trusted third parties for identity verification or fraud prevention purposes.
4. How We Use Your Information
Collected information is used only for specific purposes. 77abc does not use your information for any inappropriate or irrelevant purpose.
4.1 Service Operation and Improvement
Information is used to create and manage accounts, process transactions, deliver gaming services, and provide customer support. It is also used to identify technical issues on the platform and improve the overall user experience.
4.2 Security and Fraud Prevention
Relevant information is analysed to ensure account security, detect suspicious activity, and prevent money laundering. Age verification (enforcing the 21+ requirement) and ensuring responsible gaming are also part of this purpose.
4.3 Communication and Promotions
Your email or mobile number may be used to send important notifications about your account or transactions, promotional offers, and updates. You have the option to opt out of promotional communications at any time.
4.4 Responsible Gaming
We monitor your gaming habits so that we can provide responsible gaming tools and support when needed. This monitoring is done entirely in your interest.
5. Data Storage and Security
77abc applies industry-standard technical and organisational measures to protect your information.
Technical Security Measures
- All data is transmitted through SSL (Secure Socket Layer) encrypted connections
- Advanced firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Sensitive data stored in encrypted form
- Access controls — only authorised staff can view relevant information
Data Retention Period
Your information will be retained for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a period required by law for legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information is securely deleted or anonymised.
6. Disclosure and Third Parties
77abc does not sell your personal information to third parties for commercial purposes. However, information may be disclosed on a limited basis in the following cases:
- Service provider partners: Contracted organisations for payment processing, identity verification, and technical infrastructure — only the necessary information is supplied to them.
- Legal obligations: Information may need to be disclosed to comply with court orders, government directives, or legal requirements.
- Fraud prevention: Information may be shared with relevant authorities in investigations into money laundering or fraud.
- Business transfers: Information may be transferred in the event of a company merger or acquisition; however, the new ownership will also be bound by the terms of this policy.
Before sharing information with any third party, a confidentiality agreement is signed with them and it is confirmed that they will follow our standards.
7. Cookies and Tracking Technologies
Cookies and similar technologies are used on the 77abc website and application. Cookies are small text files stored on your device that help recognise you on future visits.
Types of Cookies We Use
- Essential cookies: For maintaining login status and ensuring security — the platform cannot function properly without these.
- Functional cookies: To remember your preferred language, theme, or bet limits.
- Analytics cookies: To analyse user behaviour and improve service quality.
- Promotional cookies: To show relevant offers and advertisements — these cookies can be disabled from your browser settings.
You can reject non-essential cookies by changing your browser settings. Please note that doing so may limit some features of the platform.
8. User Rights
As a user of the 77abc platform, you have the following rights over your own information:
Right to Access Information
You can request at any time to find out what information we hold about you, why we hold it, and who we have shared it with.
Right to Correct Information
If any of your stored information is incorrect, you can request a correction. This can be done directly from your account profile or through customer support.
Right to Delete Information
In certain circumstances — particularly when the information is no longer relevant or there is no legal obligation — you can request that your information be deleted.
Right to Object to Processing
You have the right to object to promotional communications or certain types of data processing.
To exercise any of the rights listed above, please contact our customer support team. We will aim to respond to your request within 30 business days.
9. Privacy of Minors
77abc's services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.
Age is verified at the time of account registration. If for any reason someone under the age of 21 has created an account, we will close that account immediately and delete the associated information.
If a parent or government authority believes a minor has registered on our platform, please notify our customer support — we will take prompt action.
10. Policy Changes
77abc reserves the right to review and update this privacy policy as needed. When changes are made, the updated policy will be published on the website along with the date of the change.
For significant changes, a notification may be sent to your registered email or mobile number. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
You can revisit this page at any time to read the current policy. If you have any questions about changes, you may find answers in our FAQ section or contact customer support directly.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
Customer Support
- Live Chat — available directly on the website, 24/7 in Bengali and English
- Email: [email protected]
- Response time: usually within 24 business hours
To learn more about our platform, visit our About Us page, where 77abc's mission and activities are described in detail.